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Wednesday
16/25/2008

4:06 pm

Hotel News from Hotelea June 2008

How to Be a Better Hotel Guest

Being a Hotelier with over 20 years of experience, I meet thousands of people, all with varying personalities from complete idiots to just good old plain folk. Here are a few hints to make your stay more pleasurable:

The hotel business has to be one of the most stressful jobs, (just ask any front desk agent) with employees having to take the brunt of personal abuse aimed at them by guests who have had a terrible day of traveling and want to vent their rage and displeasure at the poor hotel agent who is just trying to get them into their room as fast as possible.

Oh sure, we also screw up. We have “unexplained stayovers”, an industry term meaning we overbooked and your room is no longer available, and “unplanned emergencies”, another term meaning something went really bad (like no hot water, phones do not work and that door knob hanging breakfast order we totally forgot about)

For some reason, some guests assume we make far too much money and try and make our life miserable by complaining about everything until they get the “Manager” to either offer a discount, or, have to give them a comp room. We can tell who these guests are the minute they walk in the door, or call for an airport pickup and our staff takes turn being “The Manager” just for the fun of it.

One guest, from one of those “Internet cheapo sites” paying such a low price for their room (hovering around our actual cost) wanted a complimentary room and a free meal because the free internet we offered to our guests was too slow for his use. We sell rooms to these sites because they are either right next to the railroad tracks or the elevator shaft and our lower demand for that night means we would not be able to sell even our worst rooms. Our regular guests are too smart to be put in there. Hint: always look at the hotel room map to see where the front desk puts you before you walk 10 miles to get to the room.

Hint, for the regular traveling public, we are far more likely to offer an upgrade (better room, free breakfasts, coupons or an invitation to the General Manager’s reception) to just good old plain folk that are nice to our staff! Yell or scream, shout profanities, say bad things about our ancestors or throw things at the front desk agent and you can kiss those upgrades goodbye!

We have guests who drink all the bottles of vodka in the mini-bar and then fill them up with tap water and of course, everyone believes that the towels, face cloths, the duvet on the bed and that cute coffee maker are all free samples that you are legally allowed to cram into your suitcases and sneak out the back door.

Simple complimentary upgrades are easy to ask for, including, corner rooms, suite upgrades, additional breakfast coupons and are more easily obtainable if the hotel’s occupancy is fairly low (Hint: ask how busy they are that evening). I have put couples into a $1000 a night Presidential suite at less than $100 per night just because they were “just such a nice couple”.

Ask if the hotel offers a discount in their dining room (often up to 50%). Many front desk agents forget to mention this when they are really busy.

Be nice, stay nice!


Thursday
2/19/2008

2:06 am

The Casinos in Las Vegas

Whether traveling to Las Vegas for business or pleasure chances are that you’ve always wanted to experience the magic of gambling within the hotel of a famous Las Vegas casino. How about the idea of taking on Las Vegas gambling and then writing the whole experience off as a business expense? Even though there are probably some individuals who choose to do such a thing, the better option to choose would be to simply experience the whole feeling and love the stay while visiting grand hotels and casinos throughout Las Vegas. There is so much to do that you’ll have your head literally spinning, but the casinos in Las Vegas are only part of the true Las Vegas experience.

Gambling and Casinos within Hotels

If you truly want to experience a casino within the hotel that you’re staying then chances are that you’ll have to choose one of the more expensive hotels to stay at within the Las Vegas strip. For example, the Bellagio hotel is just one of the accommodations that anyone can choose that will have virtually everyone begging for more casinos. Nevertheless, though, there are important experiences within the Bellagio to take advantage of. Whether you want to play blackjack with some of the professionals or you’re looking to play some of the other poker games that go on within the walls of the hotel, there are plenty of options to choose from if you decide you want to take the casino road.

In addition, though, there are also race and sports betting activities that one can take part in, slot machines that you can try your luck on, table games like Crap, Roulette, and Three Card Poker, as well as a bunch of other gambling experiences. The Bellagio, though, is one of the true Las Vegas casino experiences and is the ultimate place to stay if one wants to experience the whole package deal.

Casinos Outside Hotel Walls

Of course, there’s always the option of gambling and playing casino games beyond the hotel walls as well. There are plenty of standalone casinos that are ready and willing to let you into their gambling club and many of these casinos are on the Las Vegas strip that is well known for the neon signs and all the lights that are on! Virtually every casino within Las Vegas has a part of the magic and mystery that many people love to experience, though, and there are plenty of opportunities to do and see it all within the casino of your choice.

When planning a vacation to Las Vegas it is definitely important to consider all the possibilities of the casinos that you’ll want to visit. Considering that your luck might not turn at the first casino that you try your hand at, there are plenty of other options when it comes to gambling and the places to do it within the Las Vegas city.

Whatever you do, though, chances are that you won’t be alone. Millions of people come each year to the brilliant experiences of the true Las Vegas getaway. Whether you want to experience the casinos, though, or just stay in a Las Vegas hotel, they are usually readily available in the same spot!